Last Updated: August 24, 2026
Welcome to SmartGen BD (“Website,” “we,” “our,” or “us”). These Terms & Conditions govern your access to and use of smartgenbd.com and your purchase of products through our online store.
By accessing our Website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our Website or purchasing our products.
If you do not agree with any part of these Terms & Conditions, please do not use our Website or services.
For the purposes of these Terms & Conditions:
Customer/User/You: Any person who visits, uses, or purchases products from SmartGen BD.
Products: Electronics, smart devices, accessories, home automation products, and other products available for purchase through our Website.
Website: smartgenbd.com and its related pages and services.
Order: A purchase request submitted by a customer through the Website.
You must be legally capable of entering into a binding agreement under the applicable laws of Bangladesh to use this Website and place an order.
By using our Website, you confirm that the information you provide is accurate and that you have the legal capacity to purchase our products.
Certain features of our Website may allow or require you to create an account.
You are responsible for:
Providing accurate and complete information.
Keeping your account information secure.
Maintaining the confidentiality of your login credentials.
All activities carried out through your account.
SmartGen BD reserves the right to suspend or terminate accounts associated with fraudulent, abusive, unlawful, or unauthorized activity.
We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our Website are accurate and up to date.
However:
Product images may vary slightly from the actual product due to photography, lighting, or screen settings.
Product specifications may change due to manufacturer updates.
Availability may change without prior notice.
Minor variations in appearance, packaging, or accessories may occur.
SmartGen BD reserves the right to correct errors, update product information, or modify product availability at any time.
All product prices displayed on our Website are shown in Bangladeshi Taka (BDT) unless otherwise stated.
We currently offer Cash on Delivery (COD) where available.
Prices, delivery charges, discounts, and promotional offers may change without prior notice.
SmartGen BD reserves the right to cancel or refuse an order where there is:
An incorrect price displayed on the Website.
A product availability issue.
Incorrect promotional information.
Suspected fraudulent activity.
An inability to verify the order.
When you place an order through our Website, you provide a request to purchase the selected products.
After receiving your order, we may contact you using the phone number or email address provided during checkout to confirm the order or delivery details.
An order is considered accepted and confirmed when SmartGen BD has verified and processed the order for fulfillment.
Receiving an order confirmation or acknowledgment does not necessarily guarantee that the product will be available if an unexpected inventory or pricing issue occurs.
Customers may request cancellation of an order before it has been dispatched.
To request cancellation, please contact SmartGen BD as soon as possible using our available contact information.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow our applicable return or exchange procedure.
SmartGen BD may also cancel an order because of:
Product unavailability.
Incorrect product pricing.
Incorrect or incomplete customer information.
Suspected fraud or misuse.
Failed order verification.
Other circumstances that prevent us from fulfilling the order.
SmartGen BD provides delivery services across Bangladesh.
Delivery times may vary depending on:
Customer location.
Product availability.
Courier or delivery service.
Weather and other external circumstances.
Public holidays or unexpected delays.
Any delivery timeframe shown on the Website is an estimated timeframe and is not guaranteed.
Customers are responsible for providing accurate and complete delivery information, including their name, phone number, and delivery address.
SmartGen BD will not be responsible for delivery problems caused by incorrect, incomplete, or misleading information provided by the customer.
Applicable delivery charges, if any, will be communicated or displayed during the ordering or checkout process.
Delivery charges may vary depending on the customer’s location, order size, product, or applicable promotional offer.
Returns, refunds, and exchanges are subject to SmartGen BD’s applicable Return & Refund Policy.
Customers should inspect their products after delivery and contact us promptly if they receive:
A damaged product.
A defective product.
The wrong product.
A product that does not match the confirmed order.
Products may need to meet specific conditions to qualify for a return, refund, or replacement.
SmartGen BD may require photographs, videos, order information, or other evidence to verify a return or product-related complaint.
Please review our Return & Refund Policy for the complete requirements and procedure.
Where a product is sold with a manufacturer’s or seller’s warranty, the warranty terms applicable to that specific product will apply.
Warranty coverage may vary by product and may exclude damage caused by misuse, accidents, unauthorized modification, improper installation, liquid damage, physical damage, or other conditions specified by the applicable warranty.
Customers should review the warranty information provided with the relevant product.
You agree to use SmartGen BD only for lawful purposes.
You must not:
Use the Website for fraudulent or unlawful activities.
Provide false or misleading information.
Attempt to gain unauthorized access to our Website or systems.
Interfere with the operation or security of the Website.
Upload malicious code, viruses, or harmful content.
Copy, reproduce, or misuse our Website content without permission.
Use automated systems to interfere with or excessively access the Website.
Attempt to manipulate prices, orders, promotions, or other Website functions.
We reserve the right to restrict or terminate access to users who violate these Terms.
All content available on the SmartGen BD Website, including but not limited to:
Logos
Brand elements
Product images
Website design
Text and descriptions
Graphics
Icons
Layouts
Other original content
is owned by or licensed to SmartGen BD or the applicable rights holder and may be protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, publish, or commercially use our content without prior written permission.
Product names, trademarks, and brand names belonging to third-party manufacturers remain the property of their respective owners.
Your use of our Website and the information you provide to us are subject to our Privacy Policy.
We may collect and process information necessary to process orders, provide customer support, arrange delivery, maintain our Website, and improve our services.
Please review our Privacy Policy for more information about how your information is collected, used, and protected.
SmartGen BD will make reasonable efforts to keep the Website, product information, and services accurate and available.
However, we do not guarantee that:
The Website will always be available or error-free.
Product information will always be completely free from errors.
Every product will always be available.
Delivery will always occur within an estimated timeframe.
To the extent permitted by applicable law, SmartGen BD will not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website or products.
Our liability relating to a particular product or transaction will, to the extent permitted by law, be limited to the amount paid by the customer for that product or transaction.
SmartGen BD will not be responsible for delays or failure to perform our obligations where such delays or failures result from circumstances beyond our reasonable control.
These may include natural disasters, severe weather, strikes, transportation disruptions, government actions, internet or technical failures, political unrest, public emergencies, or other unforeseen circumstances.
Our Website may use or provide access to third-party services, payment providers, delivery services, or external websites.
SmartGen BD is not responsible for the content, availability, privacy practices, or terms of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the People’s Republic of Bangladesh.
Any dispute relating to the use of our Website, products, or services shall be handled in accordance with applicable laws and the appropriate courts or authorities of Bangladesh.
SmartGen BD reserves the right to update, modify, or replace these Terms & Conditions at any time.
Changes will become effective when the revised Terms & Conditions are published on this page.
Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.
We recommend reviewing this page periodically for any changes.
If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:
SmartGen BD
Email: support@kenabox.com
Phone: +8801703379667
Location: Rangpur, Bangladesh
Website: smartgenbd.com
By using the SmartGen BD Website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
