Effective Date: September 5, 2026
At kenabox, we want you to be satisfied with your purchase. This Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds may be available.
You may be eligible to request a return or refund if:
The product you received is defective or damaged.
You received the wrong product.
The product is significantly different from the description provided on our website.
Your order arrived with missing items or components.
Products must generally be returned in their original condition, with original packaging and accessories, unless the product was received damaged or defective.
Return or refund requests should be submitted within 7 days of receiving your order.
To request a return or refund, please contact us as soon as possible with your order details and a description of the issue. We may request photographs or other information to verify the condition of the product.
Certain products may not be eligible for return or refund due to their nature, condition, or applicable restrictions.
Examples may include:
Products that have been used, damaged, or altered after delivery.
Products missing original packaging or accessories.
Items specifically identified as non-returnable on the product page.
Products returned after the applicable return period.
If your order arrives damaged, defective, or incorrect, please contact us promptly.
We may ask you to provide photographs of the product, packaging, shipping label, or other relevant information. After reviewing your request, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances.
Once your return is received and inspected, we will notify you whether your refund request has been approved or rejected.
If approved, the refund will be processed using the applicable original payment method, where possible.
The time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.
Unless the product is defective, damaged, incorrect, or otherwise eligible for a return at our responsibility, return shipping costs may be the responsibility of the customer.
Original shipping charges may be non-refundable unless otherwise required by applicable law or agreed upon by kenabox.
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests may not be accepted once an order has been processed, shipped, or otherwise fulfilled.
If an eligible cancellation is approved, we will process the applicable refund.
Where appropriate, kenabox may offer a replacement or exchange instead of a refund, particularly when an item is defective, damaged, or incorrectly supplied.
Replacement availability may depend on product availability.
We reserve the right to refuse a return, replacement, or refund when the applicable requirements of this policy have not been met, subject to your rights under applicable law.
To request a return, replacement, or refund, please contact us with:
Your name
Order number
Product name
Reason for the request
Relevant photographs or supporting information, if applicable
Company: kenabox
Location: Rangpur, Bangladesh
Email: support@kenabox.com
Phone: +8801703379667
kenabox may update or modify this Refund Policy from time to time. Any changes will be posted on this page, and the Effective Date will be updated accordingly.
We encourage you to review this policy periodically for the latest information regarding returns and refunds.
