Last Updated: August 24, 2026
At SmartGen BD, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from smartgenbd.com (the “Website”).
By accessing or using our Website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Website.
This Privacy Policy applies to visitors, customers, and users of SmartGen BD.
We collect and use personal information to:
When you place an order, contact us, or otherwise interact with our Website, we may collect information such as:
Depending on the payment method available at checkout, payment-related information may be processed by third-party payment service providers.
SmartGen BD does not intentionally store complete credit/debit card information on its own servers. Payment information may be handled directly by the relevant payment provider according to its own privacy and security practices.
When you visit our Website, certain information may be collected automatically, including:
This information helps us understand how visitors use our Website and improve its performance and functionality.
We may use the information we collect to:
Process Orders:
Confirm, process, fulfill, and deliver your purchases.
Customer Support:
Respond to questions, requests, complaints, and service inquiries.
Order Communication:
Contact you regarding order confirmation, delivery, payment, cancellation, or other order-related matters.
Website Improvement:
Improve our products, website functionality, usability, and customer experience.
Security and Fraud Prevention:
Detect, investigate, and prevent suspicious, fraudulent, or unauthorized activities.
Marketing:
Where permitted and where you have provided appropriate consent, we may send promotional messages, product information, or special offers. You may request to stop receiving promotional communications at any time.
Legal Compliance:
Use or disclose information when necessary to comply with applicable laws, regulations, legal processes, or lawful requests.
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
Your name, phone number, and delivery address may be provided to delivery or courier partners so that your order can be delivered.
Payment-related information may be processed by third-party payment service providers when you choose an applicable online payment method.
We may use third-party providers for website hosting, maintenance, analytics, security, and other technical services.
We may disclose information when required by applicable law, regulation, court order, or lawful government request.
We only share information that is reasonably necessary for the relevant purpose.
SmartGen BD may use cookies and similar technologies to improve your browsing and shopping experience.
Cookies may be used to:
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the Website.
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to:
When information is no longer required, we may securely delete or anonymize it where appropriate.
Depending on applicable law, you may have the right to:
Some information may need to be retained when required for legitimate business, legal, accounting, or transactional purposes.
To make a privacy-related request, please contact us using the information provided below.
SmartGen BD does not knowingly intend to collect personal information from children.
Our Website is primarily intended for individuals who are able to enter into transactions under applicable law. If we become aware that personal information has been submitted by a child without appropriate authorization, we will take reasonable steps to remove the information where appropriate.
Our Website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
SmartGen BD may update or modify this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, or applicable legal requirements.
Any changes will be posted on this page with an updated Last Updated date.
We encourage you to review this Privacy Policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
SmartGen BD
Email: support@kenabox.com
Phone: +8801703379667
Location: Dhaka, Bangladesh
